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Depending on the nature of your inquiry, it may take some time.
For more information on playing and viewing videos, please refer to the site you are using or refer to the FAQs
Response to Inquiries
Basically, we return within 3 business days.
If you do not receive a response within 7 days, please check to see if support@lpeg.jp (@ is one-byte character) has been blocked by spam or other means and contact us again.
In addition, there have been cases where the email address you entered for our reply to your inquiry is incorrect and your inquiry is returned to us as undeliverable, or you receive the same inquiry even after replying to it several times. Please make sure to check your return address and reception settings before sending your inquiry.
We are not affiliated with Lotte Korea or Lotte Online, and cannot respond to inquiries regarding Lotte-Point. Please contact Lotte Online or Lotte Korea.
AdultFesta also uses our system, but it is a different company.
For inquiries, please contact AdultFesta (Contact Us)